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Introduction

We understand that from time to time you may wish to return a product to, us so we have created this 14-day returns policy. This policy applies irrespective of your geographical location and does not affect your statutory rights in any way.


Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:


(a) We receive the returned product within 14 days following the date of receipt of the product.

(b) The returned product is unused, in its original packaging with any labels still attached and otherwise in a condition enabling us to sell the product as new.

PLEASE NOTE (FOR ALL UNDERWEAR): For hygiene / health & safety reasons, we accept NO returns or exchanges - and do not process refunds - of underwear unless an order is cancelled prior to dispatch.

Returns procedure


In order to take advantage of your rights under this policy, please first Contact Us to inform us that you will be returning the item(s) and let us know the reasons why. Then simply post the item(s) to:


Easy Adaptive Wear Ltd.

Dale Close, Unit 7

SL5 0LZ Sunningdale

United Kingdom.


Unfortunately we have to ask you to pay postage costs associated with returns under this policy.


Refunds

We will issue you a refund for the full price you paid for any product(s) properly returned by you in accordance with the terms of this returns policy, including the original delivery charges, as soon as we are in receipt of your returned item(s). We will refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 14 days of the day we received your returned product.


Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product), regretfully we will not refund or exchange the product(s). We may also retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product (if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may dispose of the returned product at our sole discretion without any liability).


About us

If you have any questions regarding this policy, or any other matter, please Contact Us or write to Easy Adaptive Wear Ltd, Kemp House, Suite 927, 152 City Street, London EC1V 2NX, United Kingdom.